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GENERAL TERMS AND CONDITIONS


Sect. 1 Scope of validity, customer information
The following general terms and conditions (GTC) govern the contractual relationship between
VISIONISTAS GmbH and consumers and entrepreneurs who purchase goods in our shop
haustierkost.eu. Conditions that oppose or differ from our terms and conditions are not
accepted by us. The contract language is German.


Sect. 2 Conclusion of contract
(1) The offers on the internet represent a binding offer to you to buy goods.
(2) You can add one or more products into the shopping cart. In the course of the order process
you enter your data and desires concerning payment method, delivery modalities etc. Once
you have entered your information and clicked the order button, you submit a binding offer to
conclude a purchase contract. You can also submit a binding order by telephone or by fax.


Sect. 3 Customer information: Storage of the contractual text
Your order with details of the contract concluded (e.g. type of product, price, etc.) will be stored
by us. We will send the GTC to you, but you can also access the GTC at any time via our
website. As registered customer you can access your passed orders over via the customer
login area: My account.


Sect. 4 Customer information: Correction note
You can amend your entries at any time before submitting the order by using the delete key.
We will keep you informed throughout the checkout process of further correction options. You
can terminate the order process also at any time by closing of the browser window completely.


Sect. 5 Retention of title
The purchase item remains our property until full payment is made.


Sect. 6 Statute of limitations of your warranty
(1) The warranty
The warranty complies with the statutory provisions.
(2) Consumer warranty for used goods
Your warranty due to defects in used goods expires one year after delivery of the item sold to
you. Exceptions to this rule are claims for damages, claims against defects that we fraudulently
concealed and claims from a guarantee of the condition of the item that we have assumed.
For these excluded claims, the statutory limitation periods apply. In the event of a granted
warranty period, the longer period shall apply in favor of the buyer.
(3) Business warranty for entrepreneurs
Your warranty claims due to defects in the good sold shall become time-barred one year after
the passing of risk. The following claims are excluded from this rule:
- on compensation for damages
- for maliciously concealed defects
- arising from any granted warranty
- on recourse under §§ 445a, 478 Bürgerliches Gesetzbuch (BGB, Civil Code)
- due to defects in building materials and components which have been used in accordance
with their normal use for a building and which have caused its defectiveness.
The statutory limitation periods shall apply to these excluded claims. In the event of a granted
warranty period, the longer period shall apply in favor of the buyer.


Sect. 7 Jurisdictional venue
The exclusive jurisdictional venue for all disputes arising under this contract is our registered
office, if you are a merchant.


Sect. 8 Consumer information: Non-participation in a dispute settlement
procedure
We are neither willing nor obliged to participate in a dispute settlement procedure before a
consumer complaint office (“Verbraucherschlichtungsstelle”)

If you have a problem with goods or services you purchased online, you can use this platform to make a complaint and have it resolved by an independent dispute resolution body.
Our E-Mail for consumer complaints is as follows: info@haustierkost.de