In case of higher outside temperatures and/or a low order quantity, it may happen that the goods thaw/defrost during transport. This does not constitute a reason for complaint.
As we transport the goods with -20° C, our special transport boxes guarantee that the cold chain (core temperature < +7° C) is maintained for at least 72 hours. Thawed/defrosted packages can therefore be frozen again without hesitation and fed at a later date. This does not reduce the quality.
The larger the order quantity of BARF fresh meat, the lower the probability that the goods will thaw completely.
*** IMPORTANT SHIPPING INFORMATION CORONAVIRUS ***
Parcel carriers are no longer allowed to deliver parcels to branches or pick-up points!
Please ensure a smooth delivery or issue a parking permit in case of your absence.