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notifications Important notices
Delivery during the Christmas holidays and New Year's Eve
Due to the low temperatures and snowfall, road and rail traffic may be disrupted in many places. This has an impact on logistics, such as a possible late delivery of your order in your case. You can be sure that everything will be done to avoid a late delivery or to catch up as quickly as possible. So if your package hasn't moved for days according to tracking, this doesn't mean that your package isn't already in the delivery vehicle.
If you are worried about your frozen goods, we can reassure you, because given the current temperatures, your frozen goods will remain frozen for far longer than 72 hours.
We would like to ask you to be a little patient with your parcel delivery person. He will certainly deliver your order as quickly as possible.
Of course, if you have any questions, you can contact us at any time.
If you have a problem with goods or services you purchased online, you can use this platform to make a complaint and have it resolved by an independent dispute resolution body.
Our E-Mail for consumer complaints is as follows: [email protected] (am besten die Email als Grafik, damit wir keine Roboterspams erhalten)
We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer complaint office (“Verbraucherschlichtungsstelle”)
