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notifications Important notices
***Dispatch frozen goods***
In case of higher outside temperatures and/or a low order quantity, it may happen that the goods thaw/defrost during transport. This does not constitute a reason for complaint!
As the goods leave our warehouse with -20° C, our special transport boxes guarantee that the cold chain (core temperature < +7° C) is maintained for at least 72 hours. Thawed/defrosted packages can therefore be frozen again without hesitation and fed at a later date. This does not reduce the quality.
The larger the order quantity of BARF fresh meat, the lower the probability that the goods will thaw completely.
Parcel carriers are no longer allowed to deliver parcels to branches or pick-up points!
Please ensure a smooth delivery or issue a parking permit in case of your absence.
We deliver to the following countries: Chechia, Belgium, France, Luxembourg, Netherlands, Poland and the United Kingdom
General: Minimum order value is 19€ and minimum order quantity for frozen food is 8kg (each package!) . No delivery to islands (except UK mainland)!
Dispatch conditions frozen food: To guarantee proper quality the minimum quantity for frozen food us 8kg (e.g. 16 packages a 500g).
Dispatch days are Monday and Tuesday by DPD or UPS (if Monday and / or Tuesday is a public holiday in Germany, the dispatch will be the following week).
Delivery is 1- 4 days after dispatch.
Frozen food will be sent in a styrofoam box to keep the cold chain at least for 72 hours. Defrosted goods can be fefreezed!
Shipping charges: 8€ per package (maximum up to 24kg -depending on the volume- per styrofoam box and/or 28kg per total order incl. packaging). No delivery to islands (except UK mainland!)
