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Terms and conditions

GENERAL TERMS AND CONDITIONS


Sect. 1 Scope of validity, customer information

The following general terms and conditions (GTC) govern the contractual relationship between VISIONISTAS GmbH and consumers who purchase goods in our shop haustierkost.de®. The contract language is German.


Sect. 2 Conclusion of contract

(1) The offers on the internet represent a binding offer to you to buy goods.

(2) You can add one or more products into the shopping cart. In the course of ordering process you enter your data and desires concerning payment method, delivery modalities etc. Once you have entered your information and clicked the order button, you submit a binding offer to conclude a purchase contract. You can also submit a binding order by telephone or by fax.


Sect. 3 Customer information: Storage of the contractual text

Your order with details of the contract concluded (e.g. type of product, price, etc.) will be stored by us. We will send the GTC to you, but you can also access the GTC at any time via our website. As a registered customer you will have access to your past orders in the customer login area: my orders.


Sect. 4 Customer information: Correction note

You can amend your entries at any time before submitting the order by using the delete key. We will keep you informed throughout the checkout process of further correction options. You can terminate the order process also at any time by closing of the browser window completely.


Sect. 5 Customer information: Code of conduct

We comply with the following code of conduct: haustierkost.de® code of conduct, 2021, www.haustierkost.eu/code-of-condact


Sect. 6 Retention of title

The purchase item remains our property until full payment is made.


Sect. 7 Warranty rights and shortening of the limitation period

(1) The warranty 

The warranty complies with the statutory provisions.

(2) Shortening of the limitation period due to defects (warranty) for the sale of used goods to customers

It is agreed to reduce the limitation period for claims for defects in used goods to one year.

Excluded from this agreement are following claims: claims for damages, claims based on defects which we have fraudulently concealed, and claims arising from a guarantee which we have assumed for the quality of the goods.

For these excluded claims, the statutory limitation periods shall apply. If a warranty period is applicable, the longer period shall apply in favor of the warrantee (buyer).


Sect. 8 Limitation of liability

We exclude liability for minor negligence in breach of duty, provided such breaches do not involve essential contractual obligations, damages caused by death, bodily injury or impaired health, guarantees or affected claims under the Produkthaftungsgesetz (ProdHaftG, Product Liability Act). The same shall apply to breaches of our assignees and our legal representatives. The essential contractual obligations include in particular the obligation to hand over the subject-matter to you and to provide you with ownership of it. Moreover, we have to provide you with the subject-matter free of material defects and damages.


Sect. 9 Consumer information: Non-participation in a dispute settlement
procedure

We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer complaint office (“Verbraucherschlichtungsstelle”)

 

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