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notifications Important notices
***Dispatch frozen goods***
In case of higher outside temperatures and/or a low order quantity, it may happen that the goods thaw/defrost during transport. This does not constitute a reason for complaint!
As the goods leave our warehouse with -20° C, our special transport boxes guarantee that the cold chain (core temperature < +7° C) is maintained for at least 72 hours. Thawed/defrosted packages can therefore be frozen again without hesitation and fed at a later date. This does not reduce the quality.
The larger the order quantity of BARF fresh meat, the lower the probability that the goods will thaw completely.
Parcel carriers are no longer allowed to deliver parcels to branches or pick-up points!
Please ensure a smooth delivery or issue a parking permit in case of your absence.
Please transfer the full amount mentioning order no. to following account: Account holder: VISIONISTAS GmbH Commercial bank: Kreissparkasse Düsseldorf IBAN: DE49 3015 0200 0002 0525 38 BIC: WELADED1KSD
KLARNA (before sofortüberweisung.de)
KLARNA direct payments with your online banking login details (PIN / TAN). not valid in Luxembourg
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If your credit card is enabled for 3D Secure (Verified by Visa or MasterCard Secure Code), additional information will be passed for a security check at your bank.
For payment via Amazon Pay you need a customer account with Amazon. Log in to our store directly or only in the payment process at Amazon Pay and pay conveniently with the payment methods you have stored on Amazon. You do not need to re-enter your bank details for this.